Terms of Service
These terms govern your use of the HiveVantage review-automation service and this website. By creating an account or using the service you agree to them.
1. Who we are
HIVE VANTAGE, LLC, a Florida limited liability company ("HiveVantage", "we"), Florida document number L26000413070. Legal notices must be sent to our registered agent:
Inc Authority RA
390 North Orange Ave., Ste 2300-N
Orlando, FL 32801
2. The service
HiveVantage requests Google reviews from your customers on your behalf, sends reminders, responds to reviews, and provides related reputation tools. Specific features depend on your plan.
3. Your account
You are responsible for the accuracy of your account details, for keeping your credentials secure, and for everything done under your account. You must be authorised to act for the business you register.
4. Your customer data — your responsibility
You will upload or connect customer contact details so we can send review requests. This is the most important obligation in these terms:
- You confirm you have a lawful basis and, where required, prior express consent to contact those customers by SMS and email.
- You confirm the data was collected lawfully and that contacting them does not breach any agreement or law, including the Telephone Consumer Protection Act.
- You will keep opt-outs current and will not re-upload anyone who has opted out.
- You remain the controller of that data. We process it only to provide the service.
You indemnify us against claims arising from customer data you provided without the necessary consent.
5. Review integrity
We do not filter, gate, suppress, or selectively route reviews based on how positive we predict they will be. We do not write reviews, buy reviews, or incentivise them.
These practices violate Google's policies and, in the United States, FTC rules on endorsements. You agree not to ask us to do any of them, and not to do them yourself using material we provide. We may suspend an account we reasonably believe is being used this way.
6. Fees, trials and cancellation
- Plans are billed monthly in advance, or annually where you select that option.
- Where a free trial is offered, billing begins ten days after the trial starts unless you cancel before then.
- There is no minimum term. You may cancel at any time, effective at the end of the current billing period.
- Fees are non-refundable except where required by law.
- We may change pricing on 30 days' notice.
7. SMS messaging program
This section covers text messages HIVE VANTAGE, LLC sends to you directly, after you give us your mobile number and agree to receive them. It does not cover review-request messages we send on behalf of one of our clients — those are governed by section 4 and rest on the consent that client obtained from its own customer.
What we send. Account and onboarding notifications, replies to enquiries you send us, and occasional service updates.
- You opt in by ticking the SMS consent box on a form on this site, or by giving express written or verbal consent. The box is never ticked for you, and agreeing is never required to submit a form, and never a condition of any purchase.
- Message frequency varies.
- Message and data rates may apply.
- Reply STOP to any message to cancel. You will get one final message confirming you have been unsubscribed, and nothing after that.
- Reply HELP for help, or email info@hivevantage.com.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers may change without notice.
We do not share, sell, rent or otherwise provide mobile phone numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for how mobile information is handled.
8. Acceptable use
You will not use the service to send unlawful, deceptive or harassing messages, to impersonate anyone, to breach a third party's rights, or in a way that risks the deliverability or reputation of our systems.
9. Third-party platforms
The service depends on platforms we do not control, including Google, your CRM, and SMS and email carriers. Their rules and availability may change. We are not liable for their acts, outages or policy changes.
10. No guarantee of results
We cannot and do not guarantee any particular number of reviews, any search ranking, any rating, or any business outcome. Figures shown on our website are illustrative unless explicitly identified as a named customer's result. Search rankings are determined by Google using factors outside our control.
11. Intellectual property
We own the service, the software and our brand. You own your business content and your customer data. You grant us the licence needed to operate the service for you. If you agree to be named as a customer or case study, that permission is separate and revocable in writing.
12. Confidentiality
Each party will protect the other's non-public information and use it only as needed to perform under these terms.
13. Disclaimers
The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
14. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits or goodwill. Our total aggregate liability is limited to the fees you paid us in the three months before the claim arose.
Nothing here limits liability that cannot lawfully be limited.
15. Suspension and termination
You may cancel at any time. We may suspend or terminate an account for breach of these terms, non-payment, or use that puts our systems or our other customers at risk. On termination we stop processing your customer data and delete or return it in line with our Privacy Policy.
16. Changes to these terms
We may update these terms. Material changes will be notified by email or in the product before they take effect. Continuing to use the service after that constitutes acceptance.
17. Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict of law rules. The state and federal courts serving Seminole County, Florida have exclusive jurisdiction, and both parties consent to that venue.